FAQs
What is the warranty period for Cielo products?
Cielo devices come with a 1-year warranty from the date of purchase.
Do you ship internationally?
We currently offer shipping within the UAE and GCC regions. For shipping to other countries, please contact our customer support team for assistance.
official@cielobeauty.ae
How long does it take to deliver Cielo products?
Your order will typically be delivered within 2-5 business days.
Delivery times may vary depending on your location.
Are there any safety precautions when using Cielo devices?
Please read the user manual carefully before use.
If you have skin conditions or sensitive skin, we recommend consulting a dermatologist before using the device.
Can the device cause irritation to the skin?
Cielo devices are designed to be safe for all skin types. However, some individuals may experience minor irritation. It is recommended to start with the lowest setting during initial use.
How often can I use Cielo devices?
Aqua Wave & Magic Wave: Safe for daily use.
for Ultra Wave 3.0
RF: 1-2 times a week
EMS: 1-2 times a week
Ultra Sonic: 3-4 times a week
Example Weekly Schedule:
Monday: RF
Tuesday: Ultra Sonic
Wednesday: EMS
Thursday: Ultra Sonic
Friday: RF
Saturday: EMS
Sunday: Ultra Sonic
Feel free to adjust based on your skin’s condition.
Who should avoid using Cielo devices?
The following individuals are advised not to use Cielo devices:
- Pregnant or breastfeeding women.
- Minors under the age of 19.
- Individuals with artificial organs or metal implants in their bodies.
- Cancer patients or those undergoing cancer treatment.
- People with skin diseases or severe skin conditions.
- If you have any concerns, please consult your doctor or dermatologist before use.